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FAQ

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I can't find the product that I am looking for?

As a major global clutch manufacturer that has been supplying the European truck market for over 40 years, there is a good chance that we'll be able to supply any clutch product that you are looking for.  From high volume vehicle manufacturing to specialist niche applications to replacement part supply, we're well experience to help out.  If you can't find what you're looking for on our website, or if you would like to discuss supply for any new applications, please get in touch.

If you would like help with searching for products on our website, please click here.

How can I be sure that the product is correct for my vehicle?

Sourcing the correct replacement part for a vehicle can be a complex task, but don't worry as we're here to help.  We can advise via vehicle registration if it’s a UK vehicle or by chassis number otherwise.

Find out more about application checking

How quickly are products shipped and how much does it cost?

Orders received by 4pm Monday to Thursday or by 3pm on Fridays will typically be shipped for next working day delivery in the UK.  If shipping charges apply, you will be notified before check out.  Orders for delivery outside of the UK will be shipped per the terms agreed for your account. 

Find out more about shipping

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What is your returns policy?

Goods can be returned to us as sales returns (i.e. return of unused goods) or warranty returns (i.e. return of faulty material).  It is however important to following the correct procedures to ensure that goods are processed and credits issued in an effective and timely manner.

Find out more about returning goods

How do I set up an account?

We will happily set up an online account for any existing customer of Setco Automotive (UK) Ltd. or any new customer that is appropriate to have a direct account with us.  If you would like to purchase a Lipe Clutch product but don't have an account with us then that's not a problem as we will happily put you in touch with your local distributor. 

Find out more about setting up an account or finding a distributor

Why can't I see the prices for your products?

The specific prices for your account will be visible for all products once you sign in.  Simply click 'sign in' from the list at the top of the website then enter your email address and password to sign in to your account.  If you do not have an online account set up with us, then please click here for more information.

Can't find the information that you're looking for?  Don't worry, we're here to help.  Simply get in touch via the chat function on our website or any alternative contact method and our sales team will be happy to assist.

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